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Contact

Start with the scope

Tell us which scheme you are interested in, what the organisation or the premises does, and roughly when you need the outcome. We will come back with what the assessment involves and what it costs. Nothing in an enquiry commits you to anything.

Email an enquiry033 33 356 873

How to reach us

  • Enquire about an assessment

    For an organisation seeking its own outcome under either scheme.

    Email an enquiry

  • Commission an assessment

    For a prime contractor, Contracting Authority, landlord, licensing authority or insurer who needs a supplier or a responsible person assessed.

    Email us

  • Licence the assessment tool

    For a council or multi-site operator. Tell us roughly how many premises you hold and we will come back with a band and a demonstration date.

    See the licence

  • Check a claim

    Search the register, or send us a claim that looks wrong.

    Open the register

  • Already working with us?

    Clients, assessors, reviewers and partners work in the hub.

    Sign in to the hub

What to include in an enquiry

Scope and fee are agreed in writing first, and the Assessment Agreement comes after that. The more of this you can tell us at the start, the quicker the scope is settled.

  • The scheme you have in mind, or a description of what you need if you are unsure
  • The legal entity to be assessed, and any trading names that need to be in scope
  • For the Protected Premises Mark, the premises or event and the expected attendance
  • For the Defence Supplier Mark, roughly how many engagements you deliver and whether you work on customer systems
  • For a council licence, roughly how many premises you hold that are likely to qualify, and how many officers would need an account
  • Whether anyone else is asking you for this, and by when

Complaints and appeals

An organisation that holds an outcome, or that is being assessed, lodges an appeal or a complaint in the hub, where it is recorded with a reference and tracked to a determination. Anyone else with a complaint can write to hello@westmarkassurance.co.uk and it enters the same register.

Acknowledged
Within three working days
Determined
Within twenty working days
Appeals against an outcome
Determined by a reviewer independent of both the assessment and its technical review
Cost
Free of charge

Media and speaking

Write to hello@westmarkassurance.co.uk. An assessed organisation is named, a case study published or an assurance summary reproduced only with that organisation's separate written consent, and consent is never a condition of assessment.

Westmark Assurance

Address
1st Floor, 2 West Regent Street, Glasgow, G2 1RW
Telephone
033 33 356 873